Frequently Asked Questions (FAQs)

1. How long does delivery take?

Delivery usually takes 3–7 working days after order confirmation.

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2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on selected orders.

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3. Can I return or exchange my order?

Returns or exchanges are only accepted if the product is damaged or incorrect, and must be requested on the spot at the time of delivery.

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4. Do you accept returns for change of mind?

No, returns or refunds are not accepted for change of mind or personal preference.

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5. What if I receive a damaged product?

If the product is damaged, please inform the delivery rider immediately and provide photo or video proof at delivery time.

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6. How long does the refund process take?

Approved refunds are processed within 5–7 working days.

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7. Are opened or used products returnable?

No, opened, used, or tampered products cannot be returned or refunded.

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8. How can I contact customer support?

You can contact us via email:
📧 honealwayscosmetics@gmail.com